Large Group Training

The Carousel of Hope & Healing

The Carousel of Hope & Healing

(Maximizing Authorization Practices and Potential)
NLP (Neuro-linguistic) Mastery Skills for Crucial Donation Conversations

Building Blocks and Strategic OPO-Based Exercises that Construct a Bridge to Hope Via Organ Donation

The Carousel of Hope and Healing is a unique brain-based training that inspires organ donation by building a pathway to hope. We understand in order for a family to see something positive in their worst moment we have to guide them down a path in the most sensitive, respectful, and compassionate manner possible. We know that if you treat a traumatized family like you would your own, families will truly feel the care and compassion being conveyed.

We understand some of the top priorities of the OPO community, to best serve donor families, other medical professionals, and ultimately obtain authorization to save lives. We also know that in order to provide these life-saving services you need to retain and keep the staff you have engaged, healthy, and happy while they are doing a very complex, stressful, and emotionally taxing work.

We bring a refreshing training that focuses on the top priorities in the OPO community. We are real people that have real experience and have helped 1000’s of others by putting the rubber to the road. We offer proven methods and techniques to MAPP (Maximize Authorization Practices and Potential) crucial conversations.

Unlike Typical Authorization Trainings:

  • We Ground and Teach from Proven Brain-Based Approaches and Transformational Grammar.
  • We focus on establishing rapport and building solid relationships. We realize that a relationship that took years to build by an OPO can be damaged in only a few seconds by the smallest words or actions. We want to prevent and solve any of these potential issues or conflicts before they become real.

We also focus on the most challenging aspects for organizations

  • We want to make sure staff know how to expressively speak to a family’s fears and concerns.
  • We will train how to speak to that “Hard No” and how to handle that “Rapid Approach” to mention a few concepts
  • We also train on the topic of how to have a successful and meaningful transition into an unfamiliar topic with the family by using utilization techniques.
  • We ingrain in your staff that we must get to the root of the true issue: we teach methods of recognizing and inserting deeper questions with families to uncover the deeper concern.
  • We believe in and teach simple brain-based ways your staff can increase and promote self-care as well as methods that ground positive states.
  • We understand the importance of keeping well-trained staff, especially high performers, as well as maintaining a positive attitude.

Testimonial from Linda Miller

Linda Miller, RN, BSN, MPH. Distance Learning Director, University of Toledo College of Medicine

What Will My Staff Learn? 

A Carousel of Intensive Practices and Potential (MAPPing) Through:

  • Hardwiring a Donation Framework that can be utilized on every approach.
  • Utilizing Must Mentions that will foster success when talking with donor families.
  • Building a Donation Transition that will prevent misconceptions before they become real.
  • Knowing how to work though Common and Complex Objections.
  • Creating pathways to move the donation conversation forward after the “Hard No”.
  • Handling Rapid Approaches.

Create the Bond and Build Subconscious Rapport Through:

  • Creating a Subconscious Bond of Trust using the Tragedy to grow the relationship (with donor families, hospital staff, medical examiners and pastoral support.
  • Understanding and Using the Brain-based Wiring/Decision Strategies of the Key Family Members to Create Instant Connection and Target Concerns.
  • Discovering what the Family Positively Wants, Instead of What They Don’t Want – Beginning to Bridge from Despair to the Possible Good.

Understanding the Families Concerns and Unspoken Fears Through:

  • Deep Questions that Cut from the Surface Issue to the Core Concern.
  • Knowing that Mind Reading is Mis-Reading; Guessing Destroys Delicate Rapport.
  • Understanding that You Can Only Address the “Real” Issue; Cues that Say We’ve Arrived.
  • Comprehending that “Why” Questions Produce Defense; Deleting “Why” and Learning to Ask Questions and Provide Crucial Information and Engage Deeper Thinking.

Developing a Life-Affirming Presence – ‘Being’ and Affirming Hope Through:

  • Building a Life-Affirming Presence Through Brain-Based Self Care – “Being The Change”.
  • Learning to Create Grace States. (Staff Members Must ‘Be’ The Hope they are Offering )… Operating in this Way, Families Will Be Naturally Comforted and Encouraged by Your Presence.
  • Brain-Based Exercises that Significantly Relieve and Reset Your Stress and Traumatic Responses.
  • Understanding the Neuro-physiology of Affirming Language; Demonstrations of How Negative Thinking Affects the Body/Mind.
  • Exercises that Demonstrate the Dynamics of Negative and Positive Language…You Can Destroy or Build Hope…It’s a Choice.

Handling Objections – Moving Through the Fear Strongholds Using Critical Decision-Making Strategies Through:

  • Learning the 12 Core Decision-Making Strategies- Critical Attitudes and Needs – Managing the Approach Based on the Individuals Strategy.
  • Understanding that Objections are Signals of Safety Issues: Restoring Safety…Moving Through the Strongholds.

Training Logistics

This Training is suitable for a group of up to twenty (20) and is comprised of three (3) four-hour (4) sessions, or twelve (12) hours total training.

Meet Your Trainers

Stephanie Shipper

Stephanie Shipper is a Certified Trainer of Neuro-linguistic Programming (NLP) and a Consulting Kinesiologist (IAKP). For 33 years Stephanie has specialized in Brain-Based, pragmatic applications of neuroscience and transformational linguistics to foster resilience in the lives of Doctors/Medical Professionals, Researchers, & agencies serving the public good.

Her further background includes a core specialization as a Coach in the applications of Neuroscience, NLP, & Kinesiology to the treatment of traumatic responses, stress, and fears.

Among her clients are the North Carolina Physician’s Help Program, (where she consulted with ‘Disruptive ‘Physicians for 7 years), Live on NY (NY Organ Donors Association), American Women Emergency Physicians (AWEP), The People’s Pharmacy (Authors of 5 NY Times Bestsellers & NPR Hosts), NIEHS, and NIH, and the US Army Peacekeeping Forces, PSYOP Division among others.

Stephanie Shipper


Eric Lanphear 

Eric Lanphear is a seasoned Organ Procurement Specialist with 17 years passion devoted to serving families and their medical support teams providing options and answers in the worst hour of a family’s life. His real world, hands-on success working with hundreds of ethnically diverse family’s throughout the country has provided a rich and varied vision in all the “right” ways to speak to grieving families. He personally has held the hands of many who are experiencing severe shock or trauma and assisted them to find a hopeful path through otherwise unspeakable tragedy, through organ and tissue donation.

Eric’s distinguished service includes the Cleveland Clinic where he currently works on the Lung and Heart Transplant Team as an Organ Procurement Coordinator, Cleveland, Ohio. Further experiences span the NJ Sharing Network as the Asst. Director of Donation Resource Center, Buckeye Transplant as an Organ Coordinator, Tennessee Donor Services as a Family Services Coordinator, and Center for Organ Recovery & Education (CORE) as an Organ Procurement Coordinator, Pittsburgh.

Mr. Lanphear’s educational background offers a graduate certificate in human donation science from the University of Toledo, a B.S. in biology from Baldwin Wallace College. He also attended and completed medical school at Ross University School of Medicine on Dominica. In addition, he holds dual certifications as a Certified Procurement Transplant Coordinator (CPTC) and Certified Tissue Banking Specialist (CTBS).

 Eric Lanphear


Peggy Lloyd
Client Service Coordinator

Peggy has been devoted to healthcare for the past 40 years.  She began her journey by receiving Bachelor of Arts degrees in both Chemistry and Biology from the University of North Carolina at Wilmington. Following that was a Bachelor of Health Sciences degree in Medical Technology from Duke University Medical Center. Upon graduating, her first career was as a Board Certified Medical Technologist. After 8 years, she changed the focus of her career to running Phase I – IV Clinical Drug Studies domestically and internationally as a Sr. Clinical Research Associate.

Peggy Lloyd



$20,000 for twenty (20) participants. (This price includes a large group discount of $1,500 per person.)

Additionally, we request reasonable travel expenses for both trainers, which should include airfare, transportation, meals, and hotels. We will forward the electronic manual to further defray expenses.


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Find Out More

Contact Eric Lanphear to discuss the training further:

Contact Us

You can also call Eric on 216-219-7697.


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